Customer Operations Executive

This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.They''re now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they''re looking for bright and ambitious people to help make this happen.This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they''ve learned to move into all kinds of great roles. Your day-to-day responsibilities:Solving queries and problems from customers and cleaners via phone, messaging and email; you''ll have agency to do the right thing, not follow a scriptHelping to solve thornier issues such as customer complaints or cleaners who need to take time off at late noticeOnboarding our new cleaners via online calls, listening to their questions and helping to set them up for succesAs you get more experienced, you''ll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online ..... full job details .....