Customer Operations Coordinator

Customer Operations CoordinatorSalary: 28,000Location: Westerham (office-based, must be commutable)Hours: Monday to FridayLloyd Recruitment Services are delighted to partner with a reputable company in Westerham, who are looking for a Customer Operations Coordinator to join their growing team. This is an exciting opportunity to contribute to a thriving internal sales team, providing exceptional service to customers, suppliers, and colleagues.Customer Operations Coordinator Key Responsibilities:Process customer orders and enquiries via telephone, email, or post promptly.Ensure all costs associated with sales orders are identified; escalate price queries to the Manager.Maintain accurate and up-to-date customer service records.Collaborate with the internal sales team to drive company sales results.Check product availability and update customers on order status, including delays or changes in delivery.Support new customer account setupManage orders held for credit issues until resolved, escalating when required.Handle customer complaints in accordance with company procedures, ensuring timely registration and follow-up.Agree purchase quantity and price for direct delivery orders, raise purchase and sales orders, and arrange transport/delivery notes.Raise pro-forma invoices and set up new delivery addresses.Keep Managers informed of relevant information from customers and suppliers to support business development.Proactively carry out telephone selling and cross-selling where ..... full job details .....