Customer Operations and Implementation Coordinator

An excellent opportunity for a Customer Operations and Implementation Coordinator to join a leading business in Crawley on a 12-month maternity cover contract. This role plays a key part in supporting the sales and marketing teams, managing customer activity, and coordinating implementations across multiple internal teams.Client DetailsThis opportunity is with a medium-sized organisation specialising in the life science sector. The company is known for its commitment to innovation and delivering cutting-edge solutions to its clients in a professional and efficient manner.DescriptionYou will work closely with the sales and marketing teams to support customer activity and manage the implementation process once orders are received. The role requires strong coordination skills, confident communication, and the ability to keep multiple tasks on track.Key responsibilities include:Coordinating implementation activities across internal teamsBooking and managing appointments for sales, implementations, and trainingProducing KPIs, reports, and customer proposalsUpdating and maintaining CRM recordsSupporting customers and the sales team with day-to-day queriesEnsuring fulfilment of each stage in the order-to-implementation processProfileYou''ll be someone who thrives in a structured, busy environment and enjoys working with both customers and internal teams.Essential skills:Customer service or office-based experienceStrong CRM experience with excellent attention to detailConfident and ..... full job details .....