Customer Operations Advisor (8m FTC)

JOB TITLE: Customer Operations AdviserJOB TYPE: Fixed term contract with possibility of going permanentJOB DURATION: 8-month contract (to start with)JOB LOCATION: Kings Lynn - OWN TRANSPORT ESSENTIALJOB HOURS: 35 hours per week, 7 hours per day Monday to Friday between 8am and 6pmJOB SALARY: £25583 per annumJOB BENEFITS: 36 days holiday (plus bank holidays) and a fantastic employee assistance programme which includes 24/7 GP Service, plus lots more!JOB WORKING ARRANGEMENTS: Work from home 2 days per week once you''ve completed your training (1 month)Your new companyHays has worked with this superb organisation for decades, and we''re very pleased and proud to be picked as their exclusive recruitment partner for this next phase in their evolution. They are definitely seen as a great place to work and there are lots of people who have built long and happy careers there. This could be the chance you''ve been looking for to join them!Your new roleAs a Customer Operations Adviser, your job will be the first point of contact for customers, providing friendly, efficient and solutions-focused support across phone, email and live chat.You will take ownership of customer enquiries, resolve issues confidently and help ensure every interaction is handled professionally, accurately and with care. The role will involve processing customer requests through internal systems, following clear procedures, maintaining accurate CRM records and ensuring quality standards, GDPR and compliance ..... full job details .....