Customer Operations Administrator

Customer Operations AdministratorNorthumbrian Water£13.74 per hourTemporary, 6-Month ContractMonday to Friday, 8:00am - 4:00pmPertemps are currently recruiting on behalf of Northumbrian Water for a Customer Operations Administrator to join their Wholesale Operations team on a 6-month temporary contract. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment and has strong administrative and communication skills.The successful candidate will be responsible for ensuring all contact from Retailers, and where appropriate, non-household customers, is handled in a timely, accurate and professional manner. The role involves data entry, telephone, email and written correspondence, ensuring all activities are completed in line with established procedures and regulatory requirements.Key ResponsibilitiesAccurately record and process all operational messages relating to the retail water market through telephone, email, written and online channels.Ensure all operational contacts are progressed and actioned in accordance with established procedures and processes.Initiate, monitor and progress field activities arising from operational contacts.Provide guidance and support to Retail organisations regarding procedures and processes.Investigate and resolve market messaging anomalies, escalating issues where appropriate.Complete all actions and tasks in full compliance with documented procedures and regulatory ..... full job details .....