Customer Operation Specialist

Customer Operations SpecialistLocation: Market Harborough, LeicestershireJob Type: Full-Time, PermanentWorking Hours: Monday to Friday, 9:00am - 5:00pm£30,000- £35,000About the OpportunityAn exciting opportunity has arisen for a proactive and organised Customer Operations Specialist to join a successful manufacturing business supplying products across the UK and international markets.This is far more than a traditional customer service position. You''ll play a pivotal role in managing customer relationships, coordinating orders, and acting as the vital link between customers, production teams, logistics providers, and field-based sales colleagues. The successful candidate will help ensure customers receive accurate, timely updates and solutions, often anticipating challenges before they arise.The RoleAs Customer Operations Specialist, you will take ownership of customer accounts and oversee the full order lifecycle, ensuring exceptional service and communication throughout.Working closely with internal departments, you will monitor production schedules, manage logistics arrangements, and provide real-time updates to both customers and sales teams. Your ability to stay ahead of potential issues and communicate effectively will be key to success in this role.Key ResponsibilitiesAct as the primary office-based support for field-based Sales Managers, providing timely updates and operational information.Manage a portfolio of customer accounts and oversee orders from initial ..... full job details .....