Customer Onboarding Team Leader

Customer Onboarding Team LeaderLocation: Sale, Manchester Salary: £40k-£50k The RoleResponsibilities:Coordinate the day-to-day team activities, overseeing workflow queues, prioritisation and case allocation to ensure timely, high-quality and compliant customer outcomesMonitor performance using MI, identifying risks, backlogs or deviations and taking prompt corrective action to maintain service standardsConduct regular quality assurance checks, ensuring adherence to processes, data accuracy and regulatory requirements, with clear feedback and coaching providedMaintain robust record-keeping standards across the team, ensuring all customer interactions and documentation are accurately captured and storedProvide hands-on operational support during peak periods to ensure continuity of service and delivery against SLAsLead daily team huddles to review performance, set priorities and drive focus on key risks, issues and improvement opportunitiesApply structured problem-solving to resolve operational issues at source, escalating where required and supporting consistent ways of workingDrive continuous improvement by identifying trends (including complaints and MI), sharing insights and implementing enhancements to customer experience and processesBuild strong relationships across the wider business, collaborating with stakeholders to share best practice and improve overall onboarding performanceLead, coach and develop a high-performing team, setting clear objectives, driving ..... full job details .....