Customer Onboarding Manager

Getting a hotel from signed agreement to live, connected and generating revenue takes far more than ticking off an implementation checklist. As Customer Onboarding Manager, you''ll take ownership of that journey, bringing structure to complex integrations, removing bottlenecks and making sure customers reach market smoothly and confidently. You''ll lead the teams responsible for turning new hotel partnerships into fully operational, bookable properties, coordinating everything from PMS and Channel Manager connectivity to CRS, RMS and payment activations. It''s a hands-on leadership position where you''ll improve processes, strengthen technology partnerships and influence how onboarding scales as the business grows.What''s in it for youHybrid working if you''re within travelling distance of Newark, with remote working considered if you live further afield.20 days'' annual leave, increasing by one day for each year of service up to an additional five days.An additional day off for your birthday and a Christmas shopping day in December.Life assurance at four times your annual salary and critical illness cover from your first day.Private medical insurance after two years'' service, alongside a contributory pension with salary sacrifice available.Discretionary annual bonus subject to company performance and eligibility, plus development opportunities and staff rates at member hotels subject to availability.Your responsibilities as Customer Onboarding ManagerOwn the end-to-end ..... full job details .....