Customer Network Engineer

Customer Network EngineerLocation - SheffieldNational Travel RequiredAt Vivedia, we support life''s biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells.Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity.As a Customer Network Engineer, you''ll play a vital role in making sure our technology performs exactly as it should, without interruption. You''ll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected.The roleThis is a hands-on, customer-facing technical role where you willTake ownership of Networking across our customer sitesSupport the deployment of new internet connectionsDiagnose and resolve network issues quickly and effectivelyWork closely with customer IT teams, ISPs and internal stakeholdersSupport live projects, including site visits when requiredProvide 2nd and 3rd line support for network-related issuesMaintain accurate records of connections, performance and standardsYou''ll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong.What you''ll bringWe''re looking for someone who combines technical expertise with strong communication skills.Technical experienceSolid understanding of networking fundamentals and internet connectivityExperience working with routers, switches and firewallsProven ability to troubleshoot Networking ..... full job details .....