Customer Logistics Coordinator

Are you someone who thrives in a fast-paced environment, enjoys coordinating moving parts, and takes pride in keeping customers informed every step of the way? A fantastic opportunity has arisen for a Customer Logistics Coordinator to join a well-established and growing business based in Crawley. This is a varied and hands-on role where you''ll sit at the centre of operations coordinating deliveries, liaising with hauliers, and ensuring a seamless customer experience from order to delivery. This isn''t a typical customer service position. You''ll act as the key link between customers and transport providers, ensuring orders are delivered efficiently, on time, and with clear communication throughout.The RoleCoordinating and booking transport with hauliersKeeping customers updated with delivery schedules and ETAsProactively resolving delivery issues before they ariseHandling transport-related queries via phone and emailLiaising with sites to ensure smooth delivery operationsManaging proof of delivery (POD) documentation and resolving discrepanciesChecking order details, pricing, and purchase orders for accuracyUpdating internal systems with order changes, notes, and commentsSupporting the wider team with administrative duties and holiday coverThe PersonPrior experience in a logistics, transport, or coordination roleStrong customer service and relationship management skillsExcellent attention to detail, particularly with data and pricingProficient in MS Packages and confident ..... full job details .....