Customer Liaison Officer

Customer Liaison OfficerLocation: HavantHourly rate: 21.38 PAYEContract Type: 3 months (possibility of extension)Hours: 35 hours per weekOverviewWe are working with a social housing provider to recruit a passionate and knowledgeable Customer Liaison Officer This role is focused on delivering high-quality tenancy support.Role PurposeThe role focuses on resolving issues, coordinating actions with internal teams, completing estate inspections, supporting compliance tasks, and acting as the primary local contact for stakeholders. The officer is expected to work independently, manage their own workload, and uphold Guinness service standards.Key Responsibilities Maximise income, and reduce debt, in defined customer areas. Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one. Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts. Complete Health and Safety and compliance actions e.g. FRAs. Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget. Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests. Complete regular estate inspections and take any necessary action to achieve quality and safety standards. Attend and present cases at court and evictions. Be the primary contact for local stakeholders e.g. residents associations, Local Authority ..... full job details .....