Customer Liaison Officer

Customer / Resident Liaison OfficerLocation: BirminghamRate: 17.00 per hourContract: Temporary - Long Term, with potential for permanent opportunityStart Date: ASAPHours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch)Driving Licence and Own Vehicle: EssentialWe are currently recruiting for an experienced Customer / Resident Liaison Officer to work on a construction, regeneration and maintenance project in Birmingham.This is a long-term temporary opportunity with the potential to become permanent for the right candidate.The successful candidate will act as the main point of contact for residents throughout planned construction and maintenance works, ensuring residents are kept fully informed, supported and updated throughout the project.Key ResponsibilitiesAct as the main point of contact for residents throughout construction and maintenance worksCommunicate with residents regarding upcoming, ongoing and completed worksHandle resident queries, concerns and complaints in a professional and timely mannerCarry out pre- and post-project resident engagementPrepare and distribute letters, newsletters and project updatesWork closely with site teams, contractors and project managersProvide support to residents where works cause disruptionAttend resident meetings and community engagement eventsMaintain accurate records of resident interactions, queries and issuesEnsure resident feedback is communicated effectively to the wider project teamHelp build and maintain positive ..... full job details .....