The RoleDue to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Stonewater Planned Works team. Ideally we are looking for someone to work in and around the Chippenham area. The core working hours are Monday to Friday 8am-4:30pm. The successful candidate will deliver and improve the level of customer and client satisfaction across the business through engaging residents and supporting the Planned manager for planned works.The CustomerOur contract with Stonewater is long term with the option to extend the partnership again. On our contract we cover over 7,500 houses in 4 different areas of the South-West, from Taunton and Yeovil, over to Bristol and Swindon and down to Salisbury and Bournemouth. We currently deliver Repairs and Maintenance, Voids, Capital Works and an Electrical Service program. We pride ourselves on our great customer service and our senior leadership team has years of experience within this sector which can help you develop your learning and knowledge base.Duties and Responsibilities Ensure all forms of communication are created, implemented, and understood by all links in the communication chain, i.e., office, site and client Full compliance with Health Safety at Work Act and Fortem''s processes and procedures Ensure all choices and preparations that are required to be made, are done in a timely manner, to suit the customer and lead times applicable ..... full job details .....