Customer Liaison Officer

CUSTOMER LIAISON OFFICER -WITH SOCIAL HOUSING CONTRACT EXPERIENCE REQUIRED FOR A TEMP ROLE IN HULL

Job Title: Customer Liaison Officer

Location: Hull and surrounding area

Rate: -2021 Umbrella

Customer Liaison Officer duties and responsibilities include:

Proactively follow up on no-access properties to arrange retrofit survey appointments.

Lead resident and community engagement initiatives, building strong relationships with local communities.

Deliver clear and effective communications to customers and residents about the nature and scope of works.

Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.

Coordinate access arrangements to ensure works are delivered smoothly and on schedule.

Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.

Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

What You Will Need

The Customer Liaison Officer will meet the following criteria:

Essential criteria for Customer Liaison Officer Role:

Previous experience of working in a similar role

Ability to deal with sensitive situations

Resilience and strong negotiation skills

Proficiency in Microsoft Office

Full Driving Licence

Desirable criteria:

Experience of working within the Social Housing sector