Customer Liaison Officer

Customer Liaison Officer

Location: Barrow, Cumbria

DLP Services Northern Ltd, a leading building contractor specialising in working with social housing landlords across the North-West, are seeking a Customer Liaison Officer to join our growing team. If you have a background in customer service, liaising with residents and clients and want to work in a dynamic and fast-paced environment, this could be the perfect opportunity for you!

Our refurbishment projects include re-roofing works, external renovation works and internal/external adaptations.

Key Responsibilities:

• Liaising closely with Customers/Residents and Scheme Managers regarding access and programme of works.
• Assisting and liaising with Site Managers, Supervisors and Clients.
• Post pre-introduction letters to all properties on the programme – introduce yourself to customers as the main point of contact throughout the scheduled programme and deal with any problems/queries that tenants may have.
• Completing pre-entry surveys on customer’s houses including taking photos/videos of internal and external areas that could be affected by roofing/external works front and rear elevations (internal ceilings in bedroom/bathroom) and advise them of estimated start and completion dates.
• Keeping in contact with customers throughout and on completion of the works to ensure customer satisfaction.
• Management of client systems and trackers.
• Ensure quick and appropriate resolution of customer claims/compensation requests – following the company procedure and escalation process on complaints that remain unresolved on site.
• Monitor and report on customer satisfaction.
• If required, distribute and collect tenancy agreement/approval forms.
• If required, liaise with relevant service suppliers (gas, broadband, telephone).

Essential Requirements:

• Full UK Driving Licence is essential.
• Previous experience in a similar role.
• Strong attention to detail and excellent organisational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong communication skills and a team-oriented approach.

Working Hours:

• Monday to Friday; 8:00 AM - 4:30 PM

What We Offer:

• Competitive salary - £25,396.80 (21+ Nat Min Wage) to £28,080 – Dependent on Experience – higher rate applicable following successful completion of probationary period
• 23 days holiday plus statutory bank holidays
• Allocated company vehicle
• Team events
• Opportunities for career progression within a reputable and growing business
• A supportive and collaborative work environment