Customer Liaison Officer

Customer Liaison Officer

Hourly rate: -16.62

Working hours: 37 hours Monday-Friday

Location: Civic Centre Milton Keynes MK9 3EJ

This is a full time office based role for a 3 month temporary contract.

Opus People Solutions are recruiting on behalf of Milton Keynes City Council for a Customer Liaison Officer to join the Children''s Services department and assit the LADO with administrative tasks.

Role responsibilities

• Log and triage referrals and consultations
• Minuting meetings
• Maintain accurate records across systems like LCS and spreadsheets
• Ensure that all communications-emails, meeting notes, and updates-are properly filed and accessible
• Ensuring that data protection protocols are followed
• Providing accurate and timely information to internal and external stakeholders
• Tracking outcomes and closure of cases
• Supporting audits and quality assurance processes

Skills required

• Basic knowledge of Children''s Services and Safeguarding
• Experience dealing with sensitive data and difficult situations
• Good IT and written skills.

For more information please apply now!