Customer Liaison Officer

Our client delivers a comprehensive range solutions tailored to meet the diverse needs of their customers. Whether supporting homeowners, commercial businesses, or heritage properties, they provide expert services with precision, quality, and attention to detail. Their specialisms include: • Domestic roofing • Commercial roofing • Roofing surveys • Repairs and maintenance • Heritage projects Due to continued growth and new project wins they are looking for a Customer Liaison Officer to join their team on a permanent basis. Overview of the Role As a Customer Liaison Officer, you will play a key role in managing the resident journey throughout planned refurbishment and retrofit projects. Acting as the main point of contact for residents, you will ensure clear communication, minimise disruption, and deliver an excellent customer experience before, during, and after works are completed. Working closely with site teams, clients, subcontractors, and local stakeholders, you will help ensure projects are delivered efficiently while maintaining high levels of resident satisfaction. Key Responsibilities Provide consultation and support to residents before, during, and after works are completed. Build positive relationships with residents to ensure an excellent customer experience throughout the project lifecycle. Identify vulnerable residents and any additional support requirements, ensuring appropriate measures are implemented. Maintain resident information securely in accordance ..... full job details .....