https://jobs.co.uk/job/customer-liaison-officer-clo-actionshake-ltd--1e5813fe-824c-4381-8760-6479302f9685 RSS feed for Customer Liaison Officer (CLO) at Actionshake Ltd. en-gb Wed, 29 Jul 2026 03:32:41 GMT https://jobs.co.uk/job/customer-liaison-officer-clo-actionshake-ltd--1e5813fe-824c-4381-8760-6479302f9685 https://jobs.co.uk/job/customer-liaison-officer-clo-actionshake-ltd--1e5813fe-824c-4381-8760-6479302f9685 Mon, 27 Jul 2026 23:00:00 GMT Location: Stanford-le-Hope | Salary: £140 - £150/day | Type: Permanent | Customer Liaison Officer (CLO) required for Essex-based gas company on a full-time, permanent basis. Reporting to and working with our Customer Relationship Manager, the CLO’s duties will include:  * Regular travel to our sites (located in areas such as London, Kent, Brighton, Southampton and Portsmouth – valid driving licence required for company vehicle). * Monitoring customer enquiries and complaints to ensure they are resolved promptly and professionally. * Helping to identify vulnerable customers, referring them for additional support services and checking in with them throughout our works. * Offering alternative heating & cooking appliances to vulnerable customers on disconnection days. * Carrying out Customer Service Assessments. * Carrying out site visits with our client’s customer service department. * Attending the client’s quarterly customer forum meetings and producing PowerPoint slides to be presented at these meetings. * Attending the client’s monthly contract performance review meetings to discuss and update on customer service issues. * Explaining to residents the importance of returning their customer satisfaction surveys and helping to implement improvem... Permanent