Customer Liaison Officer

Customer Liaison Officer £13 - £14 ph Totnes The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations. Duties of the role: Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where requiredCommunicate effectively with residents and signpost local servicesRespond promptly to and resolve complaints in line with agreed standardsLiaise with contractors to minimise disruption and keep residents informedWork with internal and external teams to address concerns and support safeguarding requirementsCarry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation Requirements:Experience delivering excellent customer service and acting on feedbackStrong communication and collaboration skillsEffective problem-solving and decision-making abilityGood IT knowledge and administrative skills If you are interested in this Customer Liaison Officer role, apply online now or contact Chelsie at Build Recruitment on (phone number removed) (url removed) ..... full job details .....