Customer Liaison Officer

Job Title: Contract Liaison Officer (CLO) Retrofit / Planned WorksLocation: Rickmansworth, High Wycombe, Harrow and Chelmsford Contract: 6 months initially Employment Type: Temporary or Temp-to-PermThe OpportunityWe are currently recruiting for a Contract Liaison Officer to support a contractor delivering retrofit and planned improvement works across social housing properties.The successful candidate will work across multiple locations, with the initial works starting in Chelmsford before moving to Rickmansworth, High Wycombe and Harrow.We are ideally looking for someone with retrofit experience, although candidates with a strong background in planned maintenance and social housing will also be considered.Key ResponsibilitiesAct as a key point of contact between residents, site teams, subcontractors and the wider project team.Communicate upcoming works, access requirements and programme updates to residents.Coordinate appointments and property access to ensure works progress efficiently.Support the delivery of retrofit and energy-efficiency measures, including solar panels, loft insulation, ventilation, windows and doors.Respond to resident queries and concerns, ensuring issues are resolved promptly and professionally.Maintain accurate records of resident communications, appointments and project updates.Liaise closely with Site Managers to identify and resolve access issues or potential delays.Help minimise disruption to residents while maintaining a positive customer ..... full job details .....