Customer Liaison Officer

Closing Date: Friday 12th June 2026 9am Are you passionate about delivering exceptional customer service and making a real difference in your community? We''re looking for a Customer Liaison Officer to join our team at bdht, where people are at the heart of everything we do. About the Role The Customer Liaison Officer plays a vital role in ensuring that customers remain at the centre of our capital investment programmes, major repairs, and damp and mould cases. This position is key to maintaining clear, consistent, and timely communication between customers and contractors, helping to deliver a high-quality service. You will be responsible for engaging directly with customers, acting as a dedicated point of contact throughout complex repair works and investment projects. You will also coordinate closely with contractors to ensure the highest levels of customer satisfaction are achieved. Working collaboratively with surveyors, internal teams, and external partners, you will help ensure that all works are delivered efficiently, to a high standard, and with a strong focus on the overall customer experience. About You We''re looking for someone with experience working in a customer facing role and with the ability to communicate effectively with both customers and partner agencies. You''ll have good negotiating and influencing skills and be able to work under pressure with minimal supervision. Experience of working with Microsoft office and other IT systems This post requires ..... full job details .....