Customer Liaison Executive

We''re looking for a confident and articulate Client Liaison Executive to join our vibrant team in Windsor. This is a key customer-facing role where you''ll be the first point of contact for clients via phone and email, so a professional and well-spoken telephone manner is essential.If you''re passionate about interiors, thrive in a fast-paced environment, and take pride in delivering exceptional service, we''d love to hear from you.Key ResponsibilitiesOrder Management and Customer SupportProcess and follow up on sales orders and quotationsRespond to customer enquiries via phone and email with clarity and professionalismEnsure accurate data entry and order trackingLiaise with distributors, showrooms, and internal sales teamsSales Pipeline DevelopmentBuild strong relationships with interior designers, specifiers, and architectsIdentify and follow up on new business opportunitiesPromote our luxury fabrics and accessoriesManage revenue targets for a defined customer groupCustomer Experience ExcellenceDeliver a world-class customer experience and aftercareHandle returns and resolve issues efficiently and professionallyStay informed on export, freight, and VAT proceduresProactively seek ways to enhance the customer journeyWhat We''re Looking ForProven experience in customer service and order processingA clear, confident, and professional telephone manner is essentialBackground in luxury interiors, fabrics, or design is a plusProficiency in MS Office; SAP experience is ..... full job details .....