Customer Liaison Coordinator

Customer Liaison Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer Liaison Coordinator Shift Patterns: Monday to Friday, 9am - 5pm (fully office-based) About the role: We are looking for a confident and compassionate Customer Liaison Coordinator to become the first point of contact for prospective residents, families, and members of the public. This is a telephone-based role where you will provide a professional, friendly, and efficient service, ensuring every enquiry is handled with care and directed to the appropriate team. Key responsibilities: Answer incoming telephone calls and respond to email enquiries from prospective residents, families, and the general public. Provide accurate information about our care homes and the services we offer. Arrange and coordinate care home visits for prospective residents and their families. Liaise closely with care home teams to ensure enquiries and requests are managed promptly and efficiently. Maintain accurate records of all enquiries and follow-up actions. Deliver a professional, empathetic, and customer-focused experience on every interaction. Remain calm and supportive when handling sensitive or challenging conversations. Benefits of working with Runwood Homes: 28 days Paid Holiday Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, ..... full job details .....