Customer Journeys and Experience Manager

£42,750 - £46,500 per year Fixed term (6 months), full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves We''re looking for a Customer Journeys and Experience Manager to join our Customer Engagement and Experience Team on a fixed term basis for six months. We''re about to launch our new, organisation-wide, segmentation project - Designed Around You, where you''ll play a key role in using this new insight to support teams to deliver the experience our customers have of Prostate Cancer UK. You''ll be responsible for developing and delivering multi-channel customer journeys that provide a consistent and engaging experience to all customers of Prostate Cancer UK. You''ll lead the ongoing development and optimisation of how we welcome customers to the organisation, as well as our engagement journeys, ensuring that customer needs are met, and behaviours and interests are tracked across every touchpoint. You''ll take a lead on briefing, journey design development, analysis, and reporting, to optimise customer engagement and income. Additionally, you''ll act as a liaison between data delivery, insights and product teams, sharing insights and best practice across the organisation. Coaching and collaborating with colleagues and external agencies is essential to ensure successful deployment of programmes. What we want from you We''re looking for someone who genuinely cares about giving our customers a great experience and ..... full job details .....