https://jobs.co.uk/job/customer-journey-manager-pontoon--cd7f3e56-d2e7-4625-8e7b-b91e5a61694e RSS feed for Customer Journey Manager at Pontoon. en-gb Thu, 11 Jun 2026 03:24:01 GMT https://jobs.co.uk/job/customer-journey-manager-pontoon--cd7f3e56-d2e7-4625-8e7b-b91e5a61694e https://jobs.co.uk/job/customer-journey-manager-pontoon--cd7f3e56-d2e7-4625-8e7b-b91e5a61694e Sun, 07 Jun 2026 11:51:11 GMT Location: Warwick | Salary: 74000.00-74000.00 Annual | Type: Contract | Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey ManagerLocation: Warwick / HybridContract Type: 12 months with scope to extend Job PurposeThe Customer Journey Manager is responsible for leading the design, optimisation and continuous improvement of end-to-end customer journeys across services and customer groups.Operating within the Customer Experience Excellence function, the role translates customer experience design direction, standards and frameworks into practical journey improvements that enhance customer outcomes and operational effectiveness. Working collaboratively across Customer Management, Operations, Digital, Data and Change teams, the postholder will identify customer pain points, redesign journeys and support delivery through to successful implementation.The Customer Journey Manager plays a k... Contract