https://jobs.co.uk/job/customer-journey-manager-pontoon--b6b00285-ae7e-4b18-b596-f234a91e94aa RSS feed for Customer Journey Manager at Pontoon. en-gb Thu, 11 Jun 2026 02:11:15 GMT https://jobs.co.uk/job/customer-journey-manager-pontoon--b6b00285-ae7e-4b18-b596-f234a91e94aa https://jobs.co.uk/job/customer-journey-manager-pontoon--b6b00285-ae7e-4b18-b596-f234a91e94aa Thu, 04 Jun 2026 23:00:00 GMT Location: Warwick | Salary: £74000 - £78000/annum | Type: Contract | Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager Location: Warwick / Hybrid Contract Type: 12 months with scope to extend Job Purpose The Customer Journey Manager is responsible for leading the design, optimisation and continuous improvement of end-to-end customer journeys across services and customer groups. Operating within the Customer Experience Excellence function, the role translates customer experience design direction, standards and frameworks into practical journey improvements that enhance customer outcomes and operational effectiveness. Working collaboratively across Customer Management, Operations, Digital, Data and Change teams, the postholder will identify customer pain points, redesign journeys and support delivery through to successful implementation. The Custom... Contract