Customer Journey Manager

Customer Journey ManagerHalifax or Leeds (Hybrid working)6 Month Contract (Scope for further extensions) Job DescriptionThe CJM plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the CJM plays a key role in making sense of this insight and factoring it into prioritisation approaches and design choices. The Customer Journey Manager is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness. This will be achieved through collaborating with colleagues in Product, Experience Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented. Key Accountabilities UnderstandUnderstands end to end journey with supportIntegrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journeyWorks with supervision and lead on Customer Journey and process maps (e.g Visio) OptimiseContinually evaluates the effectiveness of parts of the journey from a customer and business perspectiveOften displays a ..... full job details .....