https://jobs.co.uk/job/customer-journey-manager-pontoon--4c188b8d-7a94-48f0-8b0d-bfeac29bfb7f RSS feed for Customer Journey Manager at Pontoon. en-gb Thu, 28 May 2026 13:15:10 GMT https://jobs.co.uk/job/customer-journey-manager-pontoon--4c188b8d-7a94-48f0-8b0d-bfeac29bfb7f https://jobs.co.uk/job/customer-journey-manager-pontoon--4c188b8d-7a94-48f0-8b0d-bfeac29bfb7f Tue, 05 May 2026 23:00:00 GMT Location: Edinburgh | Salary: £450 - £475/hour | Type: Contract | Job title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : -475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client''s platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You''ll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Applicat... Contract