Customer Journey Manager

Customer Journey Manager Location: Alfreton, Salary: Very Competitive (DOE) + Excellent Benefits! Contract: Full-time, Permanent Benefits: Profit Related Pay, Life Cover, Employee Assistance Programme, Auto Enrol Pension Scheme, On site parking, 23 days holiday plus Statutory My client offers a market-leading range of vehicle adaptations that enable customers to re-gain and maintain their independence. Whether it is to get the customer or a member of their family in and out of their vehicle, enable them to lift and stow their mobility device or to adapt their vehicle to enable them to drive, we offer a solution to suit each individual requirement. Their products are transformative for their users, which is why our customers recommend us to their friends and families. We are now recruiting for a Customer Journey Manager. This is a pivotal leadership role at the heart of the commercial operation, responsible for shaping and optimising the full customer journey from initial enquiry through to aftercare. You will lead key customer-facing teams, drive performance through data and insight, and play a critical role in improving processes, systems, and service delivery. This is an exciting opportunity for a commercially minded, customer-focused professional to make a tangible impact in a purpose-driven organisation. Duties of the Customer Journey Manager: Lead and develop Inbound Sales, Order Processing, and Customer Excellence teams, driving performance and accountability Own, ..... full job details .....