Customer Journey Manager (Healthcare)

FLEXIBLE LOCATION - REMOTE WITH TRAVEL AS REQUIRED. Customer Journey Manager. Head of Customer Service. Customer Experience Manager. Head of Customer Journey. Healthcare - Health and Wellbeing, Public Health, Patient Pathways. A unique, challenging, newly created opportunity to join a cutting edge health provider has arisen. This is a chance to join a fast-growth business at a crucial time, in an influential role as Customer Journey Manager. The organisation provides a range of health and wellbeing services aimed at improving population health across England. These are high-impact, effective community programmes which are benefiting the lives and families of huge numbers of people. You will have overarching involvement across all the services, and lead on organisational transformation relating to the end to end customer journey and how this can be optimised. You will be reviewing existing processes across the services, assessing where efficiencies can be made, reporting on how operational improvements can be implemented, and monitoring the key metrics and KPIs across the organisation and translating this into actionable plans. This will ensure maximum referrals into the programmes and the highest levels of successful outcomes are achieved. Your experience will allow you to quickly get to grips with a complex, fast-paced organisation and rapidly work to optimise workflows, processes, procedures, customer satisfaction, conversion rates and position the business for upcoming ..... full job details .....