Customer Journey Manager

Customer Journey Manager Customer Journey ManagerHays are delighted to be working with our global client, one of the world''s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.About the job:We are recruiting for a customer journey manager to join our client on a long-term temporary assignment. You will be responsible for defining mandatory local standards for process management, process modelling tools, methods and documentation in accordance with the global framework and landscape. Ensuring our customer journeys are kept ''alive'' within the business. You will also be responsible for the establishment of local Business Process Management and Customer Journey capabilities to identify and lead initiatives that drive process efficiency and customer satisfaction across all aspects of the business. Provide support to all process owners in the achievement of our Strategic Goals by championing and implementing process changes and utilising process management tools.The opportunityDevelop a governance framework for process and customer journey standards and implement ..... full job details .....