https://jobs.co.uk/job/customer-journey-manager-e-ba-trade-surveillance-pontoon--55c43f6b-53b9-40dd-a1c9-2aefc9d7eafd RSS feed for Customer Journey Manager E (BA) - Trade Surveillance at Pontoon. en-gb Thu, 18 Jun 2026 19:20:00 GMT https://jobs.co.uk/job/customer-journey-manager-e-ba-trade-surveillance-pontoon--55c43f6b-53b9-40dd-a1c9-2aefc9d7eafd https://jobs.co.uk/job/customer-journey-manager-e-ba-trade-surveillance-pontoon--55c43f6b-53b9-40dd-a1c9-2aefc9d7eafd Wed, 17 Jun 2026 23:00:00 GMT Location: City of London | Salary: Negotiable | Type: Contract | Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation! Location - London (hybrid with 2 days onsite per week) Contract - 6 months with potential to extend About the Role: As a Customer Journey Manager, you will play a crucial role in supporting the delivery of Trade Surveillance remediation and change initiatives within the Markets Platform. Your mission? To own and enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work. Key Responsibilities: Own the Trade Surveillance Journey: - Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes. - Craft and maintain journey maps, process flows, and narratives that connect business intent with technical implementation. Cross-Platform & Integration Support: - Collaborate with Product Owners and Engineering teams to identify dependencies and ensure surveillance requirements are integrated early in platform changes. Support Growth & Change: - Facilitate surveillance readiness for new product onboarding, ensuring new venues a... Contract