Customer Journey Manager E (BA) - Trade Surveillance

Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation!

Location - London (hybrid with 2 days onsite per week)

Contract - 6 months with potential to extend

About the Role:
As a Customer Journey Manager, you will play a crucial role in supporting the delivery of Trade Surveillance remediation and change initiatives within the Markets Platform. Your mission? To own and enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work.

Key Responsibilities:

• Own the Trade Surveillance Journey:

- Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes.
- Craft and maintain journey maps, process flows, and narratives that connect business intent with technical implementation.

• Cross-Platform & Integration Support:

- Collaborate with Product Owners and Engineering teams to identify dependencies and ensure surveillance requirements are integrated early in platform changes.

• Support Growth & Change:

- Facilitate surveillance readiness for new product onboarding, ensuring new venues and liquidity are accounted for in trading strategies.

• Prioritisation, Planning & Delivery Alignment:

- Work closely with Product Owners to shape backlog content, highlight constraints, and provide clear, outcome-focused input for governance artefacts.

Essential Skills:

- Proven experience in Trade Surveillance, Market Abuse controls, or related regulatory delivery.
- Strong understanding of Markets products and trade lifecycles.
- Ability to analyse end-to-end journeys and create clear delivery artefacts.
- Excellent communication skills, engaging confidently with both technical and non-technical stakeholders.

Desirable Skills:

- Familiarity with Trading Hub or surveillance platform changes.
- Experience with data lineage, ingestion pipelines, or analytical platforms.

What We Offer:

-A collaborative and supportive work environment where your contributions truly matter.

-Opportunities for professional growth and the chance to work with a diverse team of experts in the finance sector.

-A chance to make a real difference in regulatory compliance and trade surveillance.

Success Measures:

-Ensure surveillance requirements are embedded early in product changes.

-Improve visibility and management of surveillance dependencies.

-Deliver clear prioritisation of remediation and change demands without regulatory surprises.

If you''re passionate about making a difference and possess the skills to thrive in a dynamic environment, we want to hear from you! Join us in shaping the future of trade surveillance.

Apply today and embark on an exciting journey with us!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.