https://jobs.co.uk/job/customer-journey-manager-e-ba-trade-surveillance-pontoon--1ed84045-230b-48ed-b3d0-13f42584c95c RSS feed for Customer Journey Manager E (BA) - Trade Surveillance at Pontoon. en-gb Sat, 20 Jun 2026 17:50:36 GMT https://jobs.co.uk/job/customer-journey-manager-e-ba-trade-surveillance-pontoon--1ed84045-230b-48ed-b3d0-13f42584c95c https://jobs.co.uk/job/customer-journey-manager-e-ba-trade-surveillance-pontoon--1ed84045-230b-48ed-b3d0-13f42584c95c Sat, 20 Jun 2026 11:51:18 GMT Location: City | Salary: 10000-500000 Annual | Type: Contract | Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation!Location - London (hybrid with 2 days onsite per week)Contract - 6 months with potential to extend About the Role: As a Customer Journey Manager, you will play a crucial role in supporting the delivery of Trade Surveillance remediation and change initiatives within the Markets Platform. Your mission? To own and enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work.Key Responsibilities:Own the Trade Surveillance Journey:- Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes. - Craft and maintain journey maps, process flows, and narratives that connect business intent with technical implementation.Cross-Platform and Integration Support:- Collaborate with Product Owners and Engineering teams to identify dependencies and ensure surveillance requirements are integrated early in platform changes.Support Growth and Change:- Facilitate surveillance readiness for new product onboarding, ensuring new venues and liquidity are accounted for in trading... Contract