Customer Journey Manager (Business Analyst Data Quality)

Customer Journey Manager (Business Analyst Data Quality)6 Months - Contract Leeds / Edinburgh (2 days a week on site) Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine? If so, we have an exciting opportunity for you! What You''ll Do:As the Customer Journey Manager focused on Data Quality, you''ll play a pivotal role in enhancing our customer experience through effective data management. Here''s what your day-to-day will look like:Data Analysis: Dive deep into various data sources to identify key themes, trends, and potential business impacts that drive decision-making.Research Excellence: Conduct primary research and curate relevant information to inform analysis and reporting.Stakeholder Support: Enable and advise stakeholders on data management systems and frameworks to maximize business benefits.Documentation Development: Craft, edit, and tailor materials to ensure clear communication across diverse audiences while maintaining organizational standards.Process Improvement: Identify shortcomings in current processes and contribute to enhancements using established change management frameworks.Guidance on Data Policies: Provide insights to managers and stakeholders regarding data policies, procedures, and best practices.Issue Investigation: Investigate queries and non-compliance matters, pinpointing root causes and proposing viable solutions.IT Security and Governance: ..... full job details .....