Customer Journey Manager (BA)

Job Title: Lead Customer Journey Manager (Business Analyst) Location: Leeds (Hybrid - 2 days in the office per week) Rate: Up to 600 per day (Umbrella) Contract Duration: 6 months with potential for extensionJoin Our Change Delivery Team!Are you ready to make a significant impact in the world of customer experience? An exciting opportunity awaits you as a Customer Journey Manager within our Modern Workplace Platform! If you''re passionate about enhancing user experiences and driving continuous improvement, we want to hear from you!About Us: Our Modern Workplace is at the forefront of providing cutting-edge tools and technology to our colleagues. We pride ourselves on understanding their unique needs, ensuring we deliver a first-class user experience and IT support. As part of our Change Delivery Team, you will play a pivotal role in shaping the customer journey and ensuring that our colleagues have the best experience possible.What You''ll Do: As the Lead Customer Journey Manager, your responsibilities will include:Understanding Customer Journeys: Dive deep into the end-to-end customer journey, identifying pain points and opportunities for improvement.Creating Customer Journeys and Process Maps: Lead the design and documentation of customer journeys that reflect our commitment to excellence.Integrating Insights: Gather insights from various data sources and systems to enhance our understanding of customer journeys.Evaluating Effectiveness: Continuously assess the ..... full job details .....