Customer Issue Resolution Representative

Customer Issue Resolution Representative Join a leading and innovative organisation dedicated to delivering exceptional customer service within the financial and supply chain sectors. Our company prides itself on fostering a collaborative and inclusive work environment, offering opportunities for professional growth and development. We are committed to maintaining high standards of integrity, efficiency, and customer satisfaction, making us an attractive prospect for ambitious professionals seeking a rewarding career in customer service and financial operations. Job ResponsibilitiesManage end-to-end Customer Issue Resolution (CIR), handling customer disputes, returns, credits, and collection activities to ensure timely payments and swift resolution of customer complaints.Partner with customers and internal teams such as quality assurance to resolve delinquent and disputed accounts effectively.Conduct vigorous collection activities on past due accounts within established credit policies through extensive telephone and email communication.Handle sensitive and confidential financial data with professionalism and discretion.Build credibility and trust with customers and internal stakeholders through accurate and timely CIR processing.Utilise SAP and Salesforce systems efficiently, maintaining current knowledge through ongoing training and certifications.Interpret policies and regulations, investigate issues, and communicate with relevant departments to research and resolve ..... full job details .....