https://jobs.co.uk/job/customer-insights-and-voice-of-the-customer-manager-pontoon--84297a51-9487-4084-ac39-d416a368a955 RSS feed for Customer Insights and Voice of the Customer Manager at Pontoon. en-gb Tue, 21 Jul 2026 21:06:40 GMT https://jobs.co.uk/job/customer-insights-and-voice-of-the-customer-manager-pontoon--84297a51-9487-4084-ac39-d416a368a955 https://jobs.co.uk/job/customer-insights-and-voice-of-the-customer-manager-pontoon--84297a51-9487-4084-ac39-d416a368a955 Mon, 20 Jul 2026 23:00:00 GMT Location: Warwick | Salary: Negotiable | Type: Contract | Job Title : Customer Insights (Voice of the Customer) Manager Location: Warwick (2/3 days per week onsite) / Hybrid Contract: 12 months initial (strong likelihood of extension) As the Customer Insights Manager, you will be the driving force behind integrating customer insights across the organisation. Your role is pivotal in delivering a clear, evidence-based view of how the organisation is perceived by its customers. Key Responsibilities : Extensive experience in leading customer insight or analytics functions in complex environments. Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers. Strong background in both qualitative and quantitative research methodologies. Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity. A proactive, resilient mindset, committed to continuous improvement and customer excellence. Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers. Play a crucial role in shaping the future of customer experience in the energy sector. Collaborate with senior leaders and make a tan... Contract