Customer Insight, Voice and Influence Manager

Customer Insight, Voice and Influence Manager Hybrid - Milton Keynes, Rushden, Peterborough or Boston office £53,200 per year Permanent, Full-Time Do you have experience using customer insight, data and engagement to improve services? Join Amplius as our Customer Insight, Voice and Influence Manager and help shape how we listen to, understand and respond to our customers. You ll lead the delivery of our Customer Influence Framework, working with teams across the organisation to turn insight into meaningful improvements, stronger customer experiences and better outcomes. Salary: £53,200 per year Contract: Permanent, full time Your week: 36.25 hours - Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Milton Keynes, Rushden, Peterborough or Boston office Please Note: Travel will be required across all Amplius offices You can read about our fantastic colleague benefits here - Amplius colleague benefits Snapshot of your role Lead the delivery and continuous improvement of Amplius Customer Influence Framework, embedding a customer-focused and insight-led culture across the organisation. Develop customer insight frameworks, segmentation models, dashboards and analytical tools to support strategy, service design and decision-making. Translate customer feedback, data and trends into clear recommendations that drive service improvements and better customer outcomes. Develop inclusive approaches to capture customer voice, supporting co-design, ..... full job details .....