https://jobs.co.uk/job/customer-insight-specialist-homelessness-complaints-stage-1-adecco--f92a30fd-8d6d-4397-92d2-c9c22f80aa3e RSS feed for Customer Insight Specialist - Homelessness Complaints (Stage 1) at Adecco. en-gb Thu, 23 Jul 2026 17:57:44 GMT https://jobs.co.uk/job/customer-insight-specialist-homelessness-complaints-stage-1-adecco--f92a30fd-8d6d-4397-92d2-c9c22f80aa3e https://jobs.co.uk/job/customer-insight-specialist-homelessness-complaints-stage-1-adecco--f92a30fd-8d6d-4397-92d2-c9c22f80aa3e Wed, 22 Jul 2026 23:00:00 GMT Location: Croydon | Salary: £42060/annum | Type: Contract | Adecco are recruiting on behalf of a London Local Authority for a Customer Insight Specialist to join the Housing Needs & Homelessness service. This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services. Working closely with operational teams, managers and key stakeholders, you will ensure complaints are investigated thoroughly, resolved effectively and used as a catalyst for continuous improvement. Customer Insight Specialist - Housing Need & Homelessness Croydon Council Full Time - Monday to Friday, 36 hours per week Fixed Term Contract currently to March 2027 with potential extension Hybrid Working - office is based in Croydon however attendance is flexible (key meetings / occasional in office days) -42,060 per annum The Role As a Customer Insight Specialist, you will: Investigate and respond to Stage 1 complaints relating to Housing Needs and Homelessness services. Take ownership of complex customer issues, ensuring clear, accurate and customer-focused responses. Ide... Contract