https://jobs.co.uk/job/customer-insight-specialist-homelessness-complaints-stage-1-adecco--6c18bcb5-71ec-420a-a097-935d79fcd41d RSS feed for Customer Insight Specialist - Homelessness Complaints (Stage 1) at Adecco. en-gb Tue, 28 Jul 2026 13:51:25 GMT https://jobs.co.uk/job/customer-insight-specialist-homelessness-complaints-stage-1-adecco--6c18bcb5-71ec-420a-a097-935d79fcd41d https://jobs.co.uk/job/customer-insight-specialist-homelessness-complaints-stage-1-adecco--6c18bcb5-71ec-420a-a097-935d79fcd41d Tue, 28 Jul 2026 11:52:03 GMT Location: South Croydon | Salary: 42060.00-42060.00 Annual | Type: Contract | Adecco are recruiting on behalf of a London Local Authority for a Customer Insight Specialist to join the Housing Needs and Homelessness service.This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services.Working closely with operational teams, managers and key stakeholders, you will ensure complaints are investigated thoroughly, resolved effectively and used as a catalyst for continuous improvement.Customer Insight Specialist - Housing Need and HomelessnessCroydon CouncilFull Time - Monday to Friday, 36 hours per weekFixed Term Contract currently to March 2027 with potential extensionHybrid Working - office is based in Croydon however attendance is flexible (key meetings / occasional in office days)£42,060 per annumThe RoleAs a Customer Insight Specialist, you will:Investigate and respond to Stage 1 complaints relating to Housing Needs and Homelessness services.Take ownership of complex customer issues, ensuring clear, accurate and customer-focused responses.Identify root causes, service fail... Contract