https://jobs.co.uk/job/customer-insight-officer-repairs-stage-1-complaints-adecco--eb8ce8de-479b-4dcc-8326-5d4ce425b268 RSS feed for Customer Insight Officer (Repairs - Stage 1 Complaints) at Adecco. en-gb Sun, 31 May 2026 23:58:36 GMT https://jobs.co.uk/job/customer-insight-officer-repairs-stage-1-complaints-adecco--eb8ce8de-479b-4dcc-8326-5d4ce425b268 https://jobs.co.uk/job/customer-insight-officer-repairs-stage-1-complaints-adecco--eb8ce8de-479b-4dcc-8326-5d4ce425b268 Wed, 27 May 2026 23:00:00 GMT Location: Croydon | Salary: £40182/annum | Type: Permanent | Adecco is delighted to be recruiting for a Customer Insight Officer (Repairs - Stage 1 Complaints) on behalf of a local authority . This is a fantastic opportunity to play a key role in improving resident experience by driving insight, learning, and service improvements across repairs and complaints handling. You will be responsible for managing and coordinating complex complaints, ensuring residents'' concerns are fully investigated and addressed, while identifying trends and opportunities for service improvement. Customer Insight Officer (Repairs) Location: Croydon (Hybrid - 2-3 days in the office) Salary: -40,182 per annum Hours: 36 hours per week, Monday-Friday Contract: Permanent Key Responsibilities Lead the handling of repairs-related complaints, ensuring thorough investigation and high-quality, customer-focused responses Coordinate complex cases, working across multiple teams to deliver consistent and timely outcomes Ensure compliance with complaints policies and relevant Ombudsman guidance Analyse complaint data to identify trends, root causes, and improvement opportunities Drive continuous improvement by feeding back learning into service areas... Permanent