Customer Insight - Call Interviewer

Customer Insight Call InterviewerBeeston, NottinghamFull-time (37.5 hours) £24,785 - £25,720 - for part-time job share offers, salary will be pro-rataThis permanent position is available as 2x part-time positions (15-22.5 hours per week) or 1x full-time opportunity. Please specify in your application whether you are interested in this vacancy as a full-time or part-time opportunity.About us: Metropolitan Thames Valley Housing is one of the UK''s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.This role: We are recruiting for up to two permanent Customer Insight Call Interviewers to sit within the Corporate Services Directorate in the Strategy, Projects and Performance Team. The role can be full time; however, we also welcome job share applications and can facilitate two part-time positions if suitable.As a Customer Insight Call Interviewer, you will be responsible for engaging with customers across several communication channels to gather feedback on the services provided by MTVH. Your exceptional communication skills and unwavering commitment to outstanding customer service are pivotal in making each customer feel genuinely heard and valued. You will create an impartial environment that encourages them to share their thoughts openly, instilling confidence that their ..... full job details .....