https://jobs.co.uk/job/customer-insight-and-experience-analyst-robert-walters--a42a6307-054d-4f40-8a06-24fbd7336aa9 RSS feed for Customer Insight and Experience Analyst at Robert Walters. en-gb Tue, 29 Sep 2026 16:29:27 GMT https://jobs.co.uk/job/customer-insight-and-experience-analyst-robert-walters--a42a6307-054d-4f40-8a06-24fbd7336aa9 https://jobs.co.uk/job/customer-insight-and-experience-analyst-robert-walters--a42a6307-054d-4f40-8a06-24fbd7336aa9 Tue, 29 Sep 2026 11:52:40 GMT Location: Manchester | Salary: 10000-500000 Annual | Type: Permanent | Customer Insight andamp; Experience AnalystLocation: ManchesterRole Type: PermanentWork Setup: HybridWho We AreVanguard is one of the world''s leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What you''ll doGather and analyse client feedback from surveys, complaints, social media, and other channelsBenchmark insights against external data to identify opportunities for improvementCreate clear, actionable reports and dashboards for senior stakeholdersCollaborate on strategies for improving client journeys and satisfactionMonitor client satisfaction and behavioural metrics, presenting findings regularlyWhat you bringProficiency in data analysis tools such as Excel, Power BI, Tableau, or AdobeAbility to translate complex data into simple, compelling insightsExperience creating dashboards and reporting visualisationsStrong org... Permanent