Customer Insight and Experience Analyst

Customer Insight andamp; Experience AnalystLocation: ManchesterRole Type: PermanentWork Setup: HybridWho We AreVanguard is one of the world''s leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally. What you''ll doGather and analyse client feedback from surveys, complaints, social media, and other channelsBenchmark insights against external data to identify opportunities for improvementCreate clear, actionable reports and dashboards for senior stakeholdersCollaborate on strategies for improving client journeys and satisfactionMonitor client satisfaction and behavioural metrics, presenting findings regularlyWhat you bringProficiency in data analysis tools such as Excel, Power BI, Tableau, or AdobeAbility to translate complex data into simple, compelling insightsExperience creating dashboards and reporting visualisationsStrong organisational and stakeholder engagement skillsKnowledge of UK personal investing and experience with voice-of-client programmesWhat''s NextIf you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.We are committed to ..... full job details .....