Customer Insight Analyst

The Role: Are you naturally curious, analytical, and passionate about understanding what makes customers tick? We re looking for a Customer Insight Analyst to join our Customer Marketing team and help shape the future of our customer experience and marketing strategy. This role is all about uncovering the stories hidden in data. From analysing behavioural trends to running surveys and managing research projects, you ll be the go-to expert for insight that drives smarter decisions across the business. If you thrive on turning numbers into narratives and collaborating across teams to make a real impact - this is your moment. We are based in Aylesbury, Buckinghamshire and currently work to a hybrid model of one day per week in the office (every Wednesday). What You ll Be Doing: Customer Insight and Analysis Analyse customer behaviour, engagement, and lifecycle trends using GA4, Power BI, Excel, and internal data sources Design and run customer surveys to gather feedback and uncover opportunities Manage external research projects with agencies and ensure actionable outcomes Present insights in a clear, compelling way tailored to different stakeholders Customer Data and Strategy Contribute to the development of a Single Customer View by resolving data silos and inconsistencies Support the customer data strategy by aligning insight needs with data planning and improvements Collaboration and Impact Work closely with the Marketing team and wider business to identify insight ..... full job details .....