Customer Influence Coordinator

Customer Influence CoordinatorBased in Broxbourne, HertfordshirePermanent, full-time, 37 hours per weekSalary: £31,794 - £35,327Are you someone who''s naturally curious, great with people, and passionate about making sure voices are heard?Listening to customers isn''t just something we talk about at B3Living, it''s something we embrace. And our Customer Influence team plays a big part in making sure our decisions truly reflect the people we serve. It''s "Influence" because we want this to have real impact.In this role, you''ll help turn real customer feedback into change by helping to organise engagement activities, run surveys, bring feedback together, and make sure clear insights are directed to the right people in the business. No two days look quite the same, so this role can offer you experiences that''ll be great for your development and future career progression.You''ll work closely with involved customers, colleagues across the business, and the wider community. Help us build an approach to engagement that''s inclusive, accessible and inspiring to empower customers and, in turn, make our organisation stronger for it.We''re looking for someone with - Experience in customer engagement, community involvement or a customer-facing environment.- Strong organisational skills, with the ability to juggle multiple deadlines or help plan engaging, well-run events.- Excellent written and verbal communication skills.- Good IT skills, especially using survey tools and Microsoft ..... full job details .....