https://jobs.co.uk/job/customer-incident-responder-pertemps-thames-water--9862f4ed-0eac-4da2-8926-8b2f4ab4dd63 RSS feed for Customer Incident Responder at Pertemps Thames Water. en-gb Wed, 26 Aug 2026 14:27:21 GMT https://jobs.co.uk/job/customer-incident-responder-pertemps-thames-water--9862f4ed-0eac-4da2-8926-8b2f4ab4dd63 https://jobs.co.uk/job/customer-incident-responder-pertemps-thames-water--9862f4ed-0eac-4da2-8926-8b2f4ab4dd63 Mon, 24 Aug 2026 11:26:06 GMT Location: Reading | Salary: Competitive salary from £26,000 to £31,000 per annum depending on skills and experience. | Type: Full time | We’re looking for a hands-on, customer-focused individual to join our operational response team as a Customer Incident Responder. This is a field-based role at the heart of Thames Water’s incident response operations. You’ll be part of a fast-moving unit that plays a vital role in protecting public health and maintaining customer trust during service disruptions. Whether responding to emergencies or preparing for future incidents, you’ll help ensure our customers stay informed, supported, and supplied with water when they need it most. What you’ll be doing as a Customer Incident Responder Responding to incidents and supporting customers, including vulnerable groups. Setting up and managing bottled water stations across the Thames Water region. Developing site-specific plans for key locations such as hospitals, schools, and prisons. Supporting customer communication and response efforts during incidents. Driving and maintaining a company van, adhering to all road safety regulations including speed limits and road regulations. Leading and supporting on-site teams to ensure safe and coordinated operations. Carrying out proactive, customer-focused tasks when not responding... Full time