Customer Incident Liaison Agent

Your New Role We have an exciting opportunity for a Customer Incident Liaison Agent to join our NMC North East Account in Perth. This is a permanent, onsite role where you''ll play a vital part in managing incidents, supporting safe journeys and delivering an excellent customer experience across the North East trunk road network. Since August 2022, our NMC North East team has worked in close partnership with Transport Scotland, with a shared commitment to creating safer, more resilient roads and supporting sustainable futures for our communities. Together, we''re focused on achieving net zero targets, minimising disruption and improving the experience of everyone who uses the network. Covering 593km of trunk roads, our work includes routine highways, bridges and structures maintenance, as well as the design and delivery of road safety schemes. Through all seasons and in all conditions, we keep people moving and communities connected. As a Customer Incident Liaison Agent, you''ll be a key member of the Network Control Room, directing and recording incident responses and winter service activities. You''ll support the Network Management Team by ensuring incidents are managed efficiently, information is accurate, and disruption to the network is kept to an absolute minimum. This role operates on a 42-hour week, working 4 on / 4 off shifts, rotating between days and nights. What you''ll be doing Deploying Incident Response Team resources and accurately recording all activity ..... full job details .....