Customer Implementations and Training Lead

Customer Implementations and Training LeadCompetitive salary and performance-based bonusHybrid - must be able to commute to Leeds officeType: Full-time, PermanentAbout Cognexo Our client is a fast-growing digital learning and employee engagement company solving for the problem of Workforce Readiness. Our SaaS platform empowers enterprise clients across all industries, from automotive to financial services, to measure and activate both employee sentiment and knowledge like never before. We are scaling rapidly, backed by a culture that values innovation, integrity, and measurable impact.As a Customer Implementation Manager reporting to the Head of Customer Operations, you will own the complete onboarding journey for enterprise customers, from contract signature through to successful go-live. You will manage multiple complex implementation projects, coordinate internal and client stakeholders, deliver customer training, and ensure every customer has an exceptional onboarding experience.The RoleYou''ll be managing complex, multi-stakeholder rollouts often into regulated industries with incumbent systems, fragmented internal ownership, and competing timelines. You''ll need to hold the critical path, influence without authority, and make good decisions with incomplete information.Day-to-day, the role encompasses scoping configuration requirements, building implementation plans, running stakeholder sessions, coordinating with product and engineering on technical dependencies, and ..... full job details .....